On-time delivery

All sellers on robaizkine.com are obligated to guarantee that their products will be delivered on time, also known as "On-time delivery." On each product page, you can find the number of days the seller will take to deliver the product. On-time delivery starts from the moment the seller ships the product. If you purchase something on robaizkine.com but do not receive it within the guaranteed delivery time, you are entitled to a full refund.

Guarantee timeframe:

All products on robaizkine.com guarantee delivery within 60 days (90 days for deliveries to Russia, 120 days for deliveries to Brazil). This period may have a few days' delay due to major holidays (Chinese New Year, New Year, national holidays). If you buy any product through the site, you are protected if you do not receive it on time. Product delivery can be made to any address worldwide. Full refund is not available in the following circumstances:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances beyond the seller's control (i.e. not cleared by customs, delayed by natural disaster)
Other exceptional circumstances beyond robaizkine.com's control
Unauthorized payment to your bank account (e.g. if you bypassed robaizkine.com and made payment directly to the seller)

Guaranteed claim period:

You can file a refund request up to 5 days after the order is completed (product received at your home address and receipt confirmed). You can do this by opening a dispute and contacting robaizkine.com with the order number. Please note that you can only open one dispute per order.

Conditions for claiming a refund:

You did not receive the order within the guaranteed delivery time.
You can file a refund request up to 5 days after the order is completed (product received at your home address and receipt confirmed). You can do this by opening a dispute on the order details page. Please note that you can only open one dispute per order.

Refunds and money-back guarantee

Refund and money-back guarantee is a guarantee provided by sellers for every product they sell on robaizkine.com. When you receive a product that was purchased and paid for on our website that is not accurately described or of poor quality, you can contact the seller through us to resolve the issue (according to the seller's refund policy). Then, you can either request a full refund, keep the purchased item, or accept a partial refund in agreement with the seller.

Frame in which Refund and Money-back guarantee applies:

All products on robaizkine.com have a refund and money-back guarantee. Every product purchased on the site is protected. If the items you receive are not as described, you have the right to file a complaint or dispute.

The following situations are not included:

The item that you claim is not as described, but the seller can prove that it is.
Items are as described, but you no longer want them (unless the seller offers other forms of refund in this case).

When purchasing products on AliExpress, you pay the value listed in the product description. We have selected products with the highest ratings from the most reliable and highly rated sellers on AliExpress. Most of our products have a value below the threshold for customs duties. The most common form of shipping is free delivery. Any additional payments are related to the Republic of Serbia and the postal service that delivers the purchased products. Please note that behind every purchase protection is the global group Alibaba.com. All products enjoy protection when purchasing from the global website AliExpress.com. All products enjoy protection when purchasing from the website robaizkine.com.

Opening a Complaint and Appeal Process for a Product

Contact us through a message on our website and provide your order number (received when the order is confirmed).

In the first step, we will try to solve the problem as quickly and efficiently as possible with a request to solve the problem. Most sellers cannot afford to have dissatisfied customers because of their ratings, and they often bear the cost of resending products. We will do our best to resolve the issue as soon as possible.

Second step: Based on the order number, we will open a dispute to make a refund or a call for a refund of costs. Explanation: If we are unable to resolve the issue at the time of purchase (the product has not arrived, does not match the description, is broken, or parts are missing), we will initiate a negotiation process with the seller. Through robaizkine.com Serbia, we contact the global AliExpress website and initiate the MAIN negotiation process for issues related to purchases.

Until you confirm the delivery of the desired product to your address, in good condition, and to your satisfaction with the purchase, the funds do not go to the seller's account. This is precisely one of the best ways to protect yourself when making a purchase. Only then, even after the agreed-upon complaint/dispute, refund, or partial refund for an undelivered or damaged item, does the seller receive the money. Most sellers do not make problems when refunding money, usually because they want to maintain their high position in the seller ranking.